General Questions

What is Confianza?

 Confianza is a trusted and reliable service company dedicated to providing quality cleaning, household support, hospitality care support, and business and facility services. Our goal is to help clients maintain clean, organized, and welcoming spaces through dependable and professional service.

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What areas do you serve?

 Confianza primarily serves clients throughout New York. Service availability may vary depending on location and scheduling.

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How do I book a service?

 You can browse our services, create a client account, and submit a booking request directly through our website. Once your request is reviewed, you will receive a confirmation with your appointment details.

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Do I need to create an account?

 While some information requests may be submitted without an account, creating a client account allows you to:

• View current and past bookings

• Save addresses for future appointments

• Manage your profile information

• Access payment and wallet features

• Book services more quickly

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Services

What services does Confianza offer?

 Services may include:

• Residential cleaning

• Commercial and office cleaning

• Household organization

• Household assistance

• Childcare assistance support*

• Hospitality care support

• Business and facility support services

• Lifestyle and personal assistance services

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*Childcare assistance services are provided within the scope described by Confianza and do not replace licensed childcare or medical professionals where required.

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Can I request a customized service?

 Yes. We understand that every client has unique needs. If you do not see exactly what you're looking for, contact us to discuss a customized service plan.

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Do you offer recurring services?

 Yes. Depending on availability, clients may schedule one-time, weekly, biweekly, monthly, or recurring services.

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Booking & Payments

Is my booking automatically confirmed?

 No. Submitting a booking request does not guarantee an appointment. Bookings are confirmed after review and subject to availability.

What payment methods do you accept?

 Accepted payment methods will be displayed during checkout. Clients may also be able to save payment preferences within their account for future bookings.

Can I save multiple service addresses?

 Yes. Your client account may allow you to save multiple addresses, making it easier to schedule services at different locations.

Can I view my booking history?

 Yes. Your client dashboard provides access to your current and past bookings for your convenience.

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Cancellations

Can I cancel or reschedule my appointment?

 Yes. Clients may request cancellations or rescheduling through their account or by contacting Confianza.

Cancellation requests are subject to our Cancellation & Refund Policy.

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What happens if I miss my appointment?

 Missed appointments or situations where our team cannot access the service location may be considered no-shows and may be subject to applicable fees.

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Safety & Privacy

Is my personal information secure?

 Confianza is committed to protecting your personal information and uses reasonable safeguards to help maintain the security of client data. Additional information can be found in our Privacy Policy.

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Will my information be sold?

 No. Confianza does not sell your personal information.

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Who will have access to my information?

 Authorized Confianza personnel and trusted service providers may access information only as reasonably necessary to provide requested services, process payments, support your account, or comply with legal obligations.

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Careers

How can I join the Confianza team?

 Visit our Careers page to view opportunities and submit an application. We welcome individuals who are professional, dependable, and committed to providing exceptional service.

Submitting an application does not guarantee employment or an interview.

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Newsletter

Why should I subscribe to the Confianza newsletter?

Subscribers receive updates about new services, company announcements, seasonal tips, special promotions, and other helpful information.

You may unsubscribe at any time.

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Still have questions?

If you can't find the answer you're looking for, we'd love to hear from you.

Visit our Contact page or reach out to our team, and we'll be happy to assist you.