Effective Date: [06/10/2026]

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1. Introduction

Welcome to Confianza ("Confianza," "we," "our," or "us"). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, subscribe to our newsletter, book services, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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2. Information We Collect

We may collect information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Telephone number

• Billing address

• Service address(es)

• Saved addresses for future bookings

• Account profile information

• Current and past booking history

• Preferences related to services

• Newsletter subscription information

• Communications sent through contact forms or customer support

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We may also automatically collect certain technical information through our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Cookies and similar technologies

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3. Client Accounts

Clients may create an account to access personalized features, including:

• Managing profile information

• Viewing current and previous bookings

• Saving frequently used addresses

• Managing account preferences

• Accessing wallet or payment features made available through our platform

• Booking or requesting future services

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

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4. Newsletter Communications

If you choose to subscribe to our newsletter, we may send updates regarding company news, new services, promotions, educational content, and special announcements.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send transactional communications related to your account or booked services.

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5. How We Use Your Information

We may use your information to:

• Create and maintain your account

• Process bookings and service requests

• Provide customer support

• Process payments

• Send appointment confirmations and reminders

• Improve our website and services

• Maintain business records

• Comply with legal obligations

• Protect against fraud, misuse, or unauthorized access

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6. Sharing of Information

Confianza does not sell your personal information.

We may share information with trusted service providers who assist in operating our business, including payment processors, scheduling platforms, website hosting providers, email communication services, and authorized employees or independent contractors who require access to perform requested services.

We may also disclose information when required by law or to protect our legal rights and the safety of others.

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7. Cookies and Similar Technologies

Our website is hosted through Wix and may use cookies and similar technologies to improve website functionality, maintain security, remember user preferences, analyze website traffic, and enhance your overall experience.

You may manage certain cookie settings through your browser preferences; however, disabling cookies may affect website functionality.

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8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

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10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your account information

• Request deletion of your account or personal information, subject to legal and business recordkeeping requirements

Requests may be submitted using the contact information provided below.

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11. Children's Information

Our website is not intended for children under the age required by applicable law to provide their own consent.

If our services involve minors, personal information is collected from or provided by a parent or legal guardian only as necessary to facilitate the requested services.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the updated version on our website. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

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13. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact our team.

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Email: team@confianzaservices.com

Phone: +17184032115

Mailing Address: 86 Kenmare St, New York, NY

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This Privacy Policy is intended to provide general information about Confianza's privacy practices and should be reviewed periodically to ensure it reflects the website's features, business operations, and applicable laws.