Effective Date: [06/10/2026]

1. Acceptance of Terms

Welcome to the Confianza website. By accessing or using this website, creating an account, booking services, subscribing to our newsletter, or otherwise interacting with our platform, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the website.

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2. About Confianza

Confianza provides professional lifestyle support and service coordination, which may include household assistance, cleaning services, personal assistance, fitness services, and other offerings as described on our website.

Services may be expanded, modified, or discontinued at any time without prior notice.

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3. User Accounts

Certain features require users to create an account.

By creating an account, you agree to:

• Provide accurate and complete information.

• Keep your account information current.

• Maintain the confidentiality of your login credentials.

• Notify Confianza promptly of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

Confianza reserves the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

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4. Client Dashboard Features

Registered users may have access to features including:

• Client profile management

• Saved addresses

• Wallet or payment preferences

• Current bookings

• Past booking history

• Appointment management

• Account preferences

These features are provided for your convenience and may be modified or updated at any time.

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5. Booking Services

Submitting a booking request does not guarantee acceptance.

Confianza reserves the right to decline, reschedule, or cancel appointments based on availability, operational needs, safety concerns, or other legitimate business reasons.

Additional service-specific terms may apply to booked services.

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6. Payments

Payments are processed through secure third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Confianza reserves the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

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7. Newsletter and Marketing Communications

Users may voluntarily subscribe to receive newsletters, promotions, and company updates.

Marketing communications may be discontinued at any time by using the unsubscribe option or contacting Confianza directly.

Service-related communications, such as booking confirmations and appointment reminders, may still be sent even if you opt out of marketing messages.

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8. Careers

Individuals submitting employment applications or resumes acknowledge that submission does not guarantee employment or an interview.

Information submitted through the Careers page may be retained and reviewed in accordance with our Privacy Policy.

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9. Intellectual Property

All content on this website—including text, graphics, logos, branding, images, service descriptions, and original materials—is owned by or licensed to Confianza and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission, except as permitted by law.

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10. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to accounts or systems.

• Interfere with website functionality or security.

• Upload malicious software or harmful code.

• Provide false or misleading information.

• Use automated tools to scrape or collect website data without authorization.

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11. Third-Party Services

Our website may integrate with or link to third-party providers for payments, scheduling, communications, or other functionality.

Confianza is not responsible for the privacy practices, content, or services of third-party platforms.

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12. Limitation of Liability

To the fullest extent permitted by law, Confianza shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

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13. Indemnification

You agree to indemnify and hold harmless Confianza, its owners, employees, contractors, and representatives from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or misuse of the website.

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14. Modifications

Confianza may revise these Terms & Conditions at any time. Updated versions become effective upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

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15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.

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16. Contact Information

For questions regarding these Terms & Conditions, please contact our team:

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Email: team@confianzaservices.com

Phone: +17184032115

Mailing Address: 86 Kenmare St, New York, NY